Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information gathered automatically through your use of our website. Information entered in the current website form is processed in your browser; the form does not deliver submissions to our team. Please call or email us to submit a project inquiry.

Information you provide:

• Full name and contact details (phone number, email address)
• Property location (city or ZIP code)
• Property type (residential or commercial)
• Service requested, project type, and a description of your kitchen or bathroom remodeling goals
• Room measurements, material preferences, fixture specifications, and project photos you choose to share
• Preferred contact method and appointment window

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, referring URLs, and approximate location
• Technical request and usage data processed by website hosting and delivery services

2. How We Use Your Information

We use the information we collect to:

• Respond to project inquiries and schedule design consultations, estimates, or remodeling visits
• Communicate with you about your appointment, design options, estimate, and remodeling work
• Send service reminders, appointment confirmations, and follow-ups
• Send promotional or remodeling-related messages when you have consented
• Improve our website, services, and customer support
• Comply with legal obligations and protect our rights

3. SMS Text Messaging Policy

Our current website form does not enroll you in SMS messaging. Submitting a phone number does not opt you into automated text messages. If we introduce an SMS program, we will request separate, optional consent before sending messages about your project inquiry, appointments, reminders, follow-ups, and customer care. The following SMS conditions apply only if that program is introduced and you separately opt in.

Message frequency: Message frequency varies depending on your service activity. Typical messages include appointment confirmations, technician arrival updates, and service follow-ups.

Consent is not a condition of purchase. Any SMS consent would be separate, optional, and not required to request service or make a purchase. Our current website form requires a phone number for contact purposes, but entering it does not provide SMS consent. You can also contact us directly by email to discuss a project without enrolling in SMS messaging.

Opt out: You may cancel SMS service at any time by replying “STOP” to any message you receive from us. After opting out, you may receive one final confirmation message confirming your opt-out. No further messages will be sent unless you re-subscribe.

Help: For support, reply “HELP” to any message or contact us at the phone number or email listed below.

No sharing of mobile information: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

Carrier charges: Message and data rates may apply. Custom Kitchen & Bathroom Remodeling is not responsible for any charges imposed by your mobile carrier for receiving text messages.

Carriers: We are not liable for delayed or undelivered messages due to carrier limitations or failures.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: Third parties that support our operations (e.g., scheduling, customer relationship management, analytics, text messaging platforms) under agreements that protect your information.
• Legal compliance: When required by law, court order, or to protect our rights, safety, or property.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to the protections of this policy.

5. Cookies and Tracking Technologies

Our website and its hosting providers may use cookies and similar technologies to operate the site and improve user experience. We have not configured analytics or advertising tracking tools in the current website. If those tools are introduced, we will update this policy and provide any applicable choices. You can control cookies through your browser settings, but disabling them may limit some functionality.

6. Data Retention

We retain personal information only as long as necessary to provide services, respond to requests, comply with legal obligations, and maintain accurate business records. Service and contact records may be retained for the duration of the customer relationship and for a reasonable period thereafter.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to opt out of certain communications. To exercise these rights, contact us using the information below.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. The “Last updated” date at the top reflects the most recent revision. We encourage you to review this page periodically.